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Virtual Roundtable Discussion - June 26th
Published on: 5/16/2018
The ICE Benchmarking Committee will be hosting a virtual roundtable discussion for ICE members covering Payment Strategy and Customer Experience on June 26th, at 11:00 AM EDT. The target audience is professionals who manage or handle billing, collection and payments for Commercial Lines and Personal Lines. The session will be facilitated by Angela Hearst, Senior Learning & Development Specialist, at Farmers Insurance. David Rose, our ICE attorney, will monitor the discussion, ensuring anti-trust compliance. A WebEx invitation will be sent to all ICE Members shorty. There is no limit to the number of participants. Please feel free to invite anyone in your Company who may have an interest in attending this lively and informative session.
New Question of the Month
Published on: 5/8/2018
Take a look at our question of the month for April: Do you file proof of claims on all insureds that file bankruptcy?

View answers in the Direct Bill Commercial and Direct Bill Personal categories on the Question of the Month page.
Introducing Devin Castles – Website Administrator
Published on: 3/28/2018
My name is Devin Castles, I am ICE’s new Website Administrator. Please click on the arrow to the right for an important message regarding the technical support you can expect for the new ICE website.
New Webinar - Purchasing/Selling Receivables
Published on: 3/6/2018
ICE partnered with Brown & Joseph, experts in commercial Property/Casualty insurance debt recovery and revenue cycle solutions, to present this webinar. Available on the webinars page.
Congratulations to our two 2017 recipients of the ICE Certification designation
Published on: 1/12/2018
Congratulations to Zurich North America’s Lisa Fargusson and Dawid Rodak who in 2017 both successfully completed the course requirements earning them the ICE Certification designation. In recognition of this achievement, each received a $500 award which is funded by Brown & Joseph, LTD’s annual donation to support the ICE Scholarship Program.
SAVE THE DATE 2018 ICE Conference
Published on: 12/11/2017
The 2018 ICE Conference will be held at the Gaylord National Resort National Harbor, MD. October 22–24.
Tom Yodzis reelected as ICE Director
Published on: 12/11/2017
Tom Yodzis (CNA) was reelected to the ICE Board of Directors. His new two year term begins 1/1/18. Please join us in congratulating him!
Nancy Bennett reelected as ICE Secretary
Published on: 12/11/2017
Nancy Bennett (AIG) was reelected to the ICE Officer position of Association Secretary. Her second term runs from 1/1/18–12/31/19. Please join us in congratulating her!
Expanded Payment Webinar
Published on: 12/11/2017
Vince Sykora from Paymentus describes how giving policyholders more payment options can impact satisfaction and adoption of your eServices. The webinar is available for viewing or downloading on the Education Committee webpage.
Upcoming Webinars
Published on: 10/19/2017
The ICE Education Committee continues to bring relevant and valuable topics to our members. Please join us for an exciting upcoming webinar:

Coming before the end of the year, ICE is partnering with Brown & Joseph, experts in commercial Property/Casualty insurance debt recovery and revenue cycle solutions, to offer a webinar on Selling Receivables.

Additionally, coming in January, our Winter edition of the The Cube will be published along with a publication of our 2017 recipients of the ICE Certificate designation.
Pat Badger Elected to the ICE Board of Directors
Published on: 10/7/2017
Pat Badger from CNA has been elected to the ICE Board of Directors. Pat will continue in his role as Education Committee chair. Please join us in congratulating him.
Benchmarking Committee Changes
Published on: 10/7/2017
Debbie Schmaltz from The Hartford has agreed to become the Benchmarking chair, with Sal Pellitteri from AIG agreeing to replace Debbie as Benchmarking’s new Co-Chair. Please join us in extending congratulations and best wishes to both ICE members in their new roles.
2017 Commercial & Personal Lines Financial Surveys
Published on: 10/7/2017
The 2017 Financial Surveys are now available for review in the member section of the ICE website.
Mary Haverhals elected ICE Treasurer
Published on: 10/7/2017
Mary Haverhals (Marsh & McLennan Companies) has been elected ICE Treasurer for the term July 20, 2017–December 31, 2019. Please join us in congratulating Mary on her new assignment.