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Sunday, October 21


8:00 – 10:00 Conference Sign-In
If you’re in early and want to pick up your conference materials, we will be ready for you! We’ll help you download the conference app, update your profile and answer your conference questions.


1:00 - 5:00 Optional TopGolf Event
Avid golfer? Hacker? Beginner? “I’ve Never Golfed in My Life!!”
No matter how you responded, this year’s TopGolf event at the ICE Conference may be for you! Topgolf blends technology and entertainment for golfers and non-golfers, men and women alike to create an experience that makes socializing and networking a sport for everyone. It will be a great time fueled by food, beverage and music and coming alive in high-tech hitting bays. You will be paired with 5 other “golfers” in a variety of games and skill events and you don’t need any equipment…it’s all there for you! Don’t delay when registration opens since we only have room for 30 participants…first come, first served. For more information, check out www.topgolf.com.
This event requires advanced registration because space is limited.

1:00 -5:00 Optional Smithsonian Portrait Gallery Excursion
Join us for a trip into Washington DC to view the nation’s only complete collection of presidential portraits outside the White House. Enjoy a docent-led tour of the “America’s Presidents” collection at the Smithsonian National Portrait Gallery and then enjoy the museum at your leisure before returning to the hotel on a deluxe motor coach.
This event requires advanced registration because space is limited.

5:30 - 6:30 Conference Sign-in
Stop by the conference sign-in table to pick up your materials before the morning rush!



Monday, October 22

8:00 – 10:00 Conference Sign-In
If you didn’t check in yesterday, you can collect your conference materials to get started on your conference experience!

8:00 - 9:30 Continental Breakfast/Networking/Exhibitor Hall
Get started on your networking and re-connect with ICE friends in a casual environment. It’s also your first chance to meet with sponsors and exhibitors to have your questions answered and find out what’s new and exciting from our business partners.

8:00 – 9:30 First Timers Breakfast
This event is for first-time conference attendees only. This is a chance to meet with fellow first-timers and some of the ICE Board of Directors who can help you maximize your ICE conference experience.
(Private Event – Invitation Only)

9:45 – 10:30 ICE Breakers: Line of Business Networking Events
(Commercial, Personal, Loss Sensitive, Workers Comp)
This event introduced in 2017 was popular with attendees…allowing them to connect with colleagues from similar disciplines within the billing and collection world! So…we’re offering it again as a networking opportunity before the conference even starts to help you connect, perhaps ask a question or find out about the hottest topics in your world!
Session closed to conference exhibitors.

10:45 - 11:45 Lens on the Future of Billing and Collection
Digital...Robotics…Blockchain…Artificial Intelligence…what does it all mean? More importantly, what does it mean for the future of billing and collection in the insurance industry? We will provide some top-notch industry experts to share their initiatives and provide some insight into the new trends that we will all face in the not too distant future.

12:00 – 1:30 Welcome Luncheon
Pick your table number upon entry! It’s your key to a networking experience while enjoying a delicious lunch with conference attendees and sponsors/exhibitors.

1:30 – 2:00 Conference Sign-In
One last chance to pick up your conference materials before the conference kicks off!

2:00 – 4:00 Keynote Address
ICE welcomes Steve McClatchy, author of the award-winning New York Times bestseller, Decide: Work Smarter, Reduce Your Stress & Lead by Example, who will provide the keynote entitled “Lead Your Business, Don’t Just Manage the Process.” 
Vision, mission, values & goals are essential for a team to stay focused and on track. But even more important are the systems, processes, structure and decision-making that bring them to life. Management and leadership are very different from one another. Both are vital to the success of a team but each yield different results. In this thought provoking and inspirational presentation, you will learn when your team needs management from you and when your team needs leadership.

4:00 Anti-Trust Statement
Anti-trust is an important element of our conference; to be sure that everyone understands the concept and the ground rules, David Rose, ICE Counsel, will review our anti-trust policy.

Sponsor and Exhibitor Introductions
Our conference sponsors and exhibitors provide much-needed support to our conference each year. In this segment, Ken Godfrey, ICE Executive Director, will welcome and thank our business partners and provide you with an opportunity to connect names and faces for follow-up conversations.

5:00 Kick-Off Event
Take the elevator to the 18th floor POSE lounge to enjoy a breathtaking view of the harbor and the skylines of Washington DC and Alexandria through floor to ceiling windows and a wraparound terrace. Enjoy a cocktail and choose your dinner from the variety of hors d’oeuvres and food stations set up throughout the lounge.

6:45 – 10:15 Monuments by Moonlight
Board a deluxe motor coach and prepare to view our nation’s capital and the best of Washington DC at night! Professional tour guides will help direct your attention so you won’t miss a thing! We will drive by some of the most iconic national monuments and also have a chance to disembark and get an up-close experience at others. This is a highlight of the Washington DC experience…you don’t want to miss it!


Tuesday, October 23

7:45 – 8:30 Continental Breakfast
Join a colleague or meet a new one at breakfast before heading off to your workshop!

8:30 – 10:30 Workshops (Choose 1)
#1- Leading Change/Building a Business Case Focused on Speed, Quality and Continuous Improvement
Our keynote speaker, Steve McClatchy, will amplify his keynote to help managers lead change while focusing on Speed, Quality and Continuous Improvement.

#2 Billing Systems Implementation
Implementing? Thinking about Implementing? We will explore the ins and outs and share best practices on this topic with members and vendors.

#3 Employee Engagement; Sharing Ideas and Strategies
Join Sue Atkins, Director of Human Resources for The Travelers who will lead a conversation about the HR topics that we face in working with our teams. Bring your questions and your experience!

10:00 -1:00 Professional Head Shots
Need a new professional head shot? ICE has secured a photographer to make that happen. Make your way to the photo kiosk during a break or lunch. 
Exhibitors…please get your headshot between 11:30 and 12 when members are in the ICE Business Meeting.

10:30 –11:30 Exhibitor Hall Break
You’ve earned it…take a break while you explore the variety of products and services offered by our business partners.

11:30 – 12:00 ICE Business Meeting
It’s time to hear from the Board of Directors about the “state of the association.”
(Discussion Closed to Conference Exhibitors)

12:00 – 1:00 Lunch
Enjoy a delicious lunch while chatting with conference attendees…maybe stretch a bit and find some new colleagues to engage in discussion. 

1:00 – 2:00 General Session: Member Initiatives
Let’s shine the light on our own members doing great things in their organizations. ICE members will share their projects and progress on some of the hottest topics around.

2:00 – 3:00 General Session: Improving Collection Results Through Data Analytics
Jeff Zych from IBM Services will help you understand the world of data analytics and how you can positively impact your collection results. 

3:00 – 3:30 Exhibitor Hall Break
Our exhibitors are ready to share their latest and greatest products and services at this mid-afternoon break!

3:30 – 5:00 Topical Breakouts
What’s trending in billing and collection? What are the most significant hot topics? What’s the question you’ve been wanting to ask? Here’s your opportunity to find answers to all of these questions…and more!
(Discussions Closed to Conference Exhibitors)

Commercial Lines

Personal Lines

Workers Compensation

Loss Sensitive


5:00 Meeting Concludes for the Day

6:00 Premier Reception
It’s time for cocktails as we celebrate the end of a productive day of business! Chat with colleagues and exhibitors in the exhibit hall; there just might be a prize in it for you!

7:30 Premier Dinner
Make your way to the Premier Dinner where the celebration continues. We will enjoy a delicious dinner and celebrate the success of the ICE organization.

Dinner options include:
  • Lemongrass Ginger Atlantic Salmon with Jasmine rice + pineapple cucumber relish, maple soy glaze
  • Vino Rosso Chicken Breast with forest mushroom risotto + red pepper puree
  • NY Striploin with fingerling potatoes + roasted ‘roots’ hash + Merlot reduction
  • Vegan Chef's Choice (TBD)
Wednesday, October 24

8:00 – 8:45 Continental Breakfast
We’ve got more business to take care of today before heading home! Start your day off right with a great breakfast with colleagues and friends.

9: 00 – 10:00 General Session: DC Update
Jodi Bond, Executive Vice President at Chubb Global Government and Industry Affairs, will provide us with an update on the insurance regulatory environment in DC and share her insights about what’s important to know as an insurance professional.

10:00 – 10:30 General Session: Member Initiatives
Two more ICE members take the stage to provide an update on key initiatives taking place in their companies. It’s another opportunity to pick up a great idea before saying goodbye to the 2018 conference! 

10:30 – 10:45 Break
Grab a quick snack before the last session of the conference!

10:45 – 12:00  General Session: “Benchmarking Brawl” and 2019 Conference Announcement
You don’t want to miss this fun-filled session jam-packed with benchmarking information on the billing and collection world. It’s going to be epic!